So you have a set of Lumi poi or staff and are having issues with the lights? This quick guide will cover the possible solutions.

Remove the batteries and check there is no white powder on the battery terminals. We had a small batch that had some dust from the glue covering the terminals. Simply wipe the white off the terminals and pop the batteries back in. P.S. Make sure the batteries are also clean and have no white dust.

Swap the batteries with the working light, to make sure it's not just the batteries.

Make sure you have removed the plastic tabs from between the batteries.

Still having any problems after trying these steps please send us a short video of the product so that we can assess what the issue is.
Was this article helpful?
Thank you!